1. No Cash Refunds
Elegant Queen does not offer cash refunds under any circumstances.
Refunds are only provided in the form of:
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Store Credit / Voucher (usable on any future purchase)
2. When Refund (Store Credit) Is Issued
You may receive store credit if:
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The product received is defective, damaged, or incorrect
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The issue is reported within 48 hours of receiving the order
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You provide clear photos or video proof
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The item is unused, unwashed, and in original packaging
All refund decisions are made after inspection and verification by our team.
3. Store Credit Terms
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Store credit is issued via voucher code
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Valid for one-time use
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Non-transferable
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Cannot be converted to cash
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Must be used within the validity period (mentioned at the time of issue)
4. Non-Refundable Items
Refunds (store credit) will not be issued for:
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Used, worn, or washed products
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Slight color differences due to lighting or screen resolution
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Accessories
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Sale or discounted items
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Items damaged after delivery
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Wrong size choices by customers
5. Return Shipping Charges
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Return shipping cost is paid by the customer
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Elegant Queen covers return shipping only if the item delivered was defective or incorrect
6. Order Cancellation Refund
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Orders can be cancelled before shipping only
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Once dispatched, orders are not eligible for cancellation or refund
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Cancelled orders (before shipping) will receive store credit, not cash
7. Contact for Refund Requests
To request a refund (store credit), contact us within 48 hours:
📧 elegantqueen.pk@gmail.com
📞 +92 317 8044970
📍 Karachi, Pakistan – DHA Phase 1
Please include:
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Order number
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Pictures/videos showing the issue
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Explanation of the problem